All of our goods are covered by a 14 day guarantee provided the goods and packaging are not damaged. If you are not satisfied with the goods supplied they can be returned within 14 days with a refund. This does not affect your statutory rights. If any of our goods come with a manufacturers warranty we will do our best to assist you with any claims under those terms with the supplier. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by a covering letter along with a copy of proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first – for Health & Safety reasons we are unable to process dirty products. The cost of returning goods to be repaired or replaced under warranty must be met by yourself. We will deliver any repaired / replaced goods free of any carriage charge. Replacement goods carry a warranty period from the date of the original purchase. No warranty extension will be applied to replacement goods. We cannot process any returns without an original order number. Failure to provide the requested information may cause delays in dealing with your return.